Customer Service

Officially Licensed Products | 100% Guarantee | Shrinkage | Fair Labor Conditions | Security Info | International Orders | Fax and Mail Orders | In-Store Pickup | Gift Cards| Payment Methods

Officially Licensed Products

When a product bears The Collegiate Licensing Company's red, white, and blue "Officially Licensed Collegiate Products" label, it signifies that the manufacturer is authorized to use the school's marks and that the product has passed the standards set forth by the University. Through this system of quality control, the "Officially Licensed Collegiate Products" label has come to represent genuine craftsmanship and authenticity, to retailers, manufacturers, and most importantly, consumers. Your purchase of "Officially Licensed Duke Products" helps to support the general fund of Duke University. We appreciate your support!

100% Guarantee

We are committed to customer satisfaction. If for any reason you are not completely satisfied with your order, you may return it for an exchange or a full refund.

Shrinkage

Garments made of 100% cotton will shrink about 2%; we recommend ordering the next largest size. Cotton blended with synthetic fibers (polyester, acrylic, etc.) will shrink less than all-cotton. Garments made entirely from synthetic fibers will not shrink. Follow the manufacturer's washing instructions for best results. Never iron directly over a design printed on a garment.

Fair Labor Conditions

Duke University Stores® proudly notes that, in 1998, Duke™ became the first university in the country to join a White House task force to foster fair working conditions at factories in the U.S. and worldwide. As an affiliate of the Fair Labor Association and the Worker Rights Consortium, and a supporter of other similar projects, Duke™ now requires public disclosure of its licensees, factory locations, and owners, internal monitoring of all facilities, and independent monitoring of factories that are deemed likely to violate worker rights. Duke™ is also pleased to support capacity building projects in several countries to enable grass roots organizations to carry out effective monitoring. Please visit www.fairlabor.org for details about this monitoring process.

Security Information

While we cannot absolutely guarantee the security of your Internet transactions, we have designed the order process so that it takes place in an environment of high security. All credit card information is collected and verified using Cybersource, a worldwide provider of secure electronic payment, credit card fraud management, and verification software and services. All ordering information submitted while shopping this website is encrypted using Secure Sockets Layer (SSL), a world wide web standard.

If any unauthorized use of your credit card occurs, simply notify your credit card provider in accordance with its reporting rules and procedures. Duke University will not be held responsible for fraudulent credit card use.

International Orders

We accept only phone or mail orders from outside the United States. Please be aware that International orders are subject to special shipping rates. Contact our store for more details. In addition, there may be charges on your order imposed by Customs. Check with your local Customs office for more information about those charges.

Fax and Mail Orders

To place an order, simply click here to download and print an order form. Fill in the information and mail or fax your order along with payment for the total cost including shipping. The mailing address and fax number is listed on the form.

In-Store Pickup Orders

In-Store pickup orders will be ready within three business days from the time the order was placed (Monday-Friday). To pickup your order, stop by our store located at Duke Clinic, Lower Level, 200 Trent Drive, Room 0001. Orders will be held for three days before being reshelved.


Gift Cards

Make gift-giving easy by selecting a Duke University Stores gift card. Buy as many as you need in denominations of $25, $50, or $100 (US dollars only). To purchase other denominations, contact the Medical Center Store at 1-919-684-2717.

Gift cards can be redeemed at any Duke Stores location as well as through mail and phone orders. We cannot redeem gift cards online at this time. It is not necessary to redeem the entire value at any one time. Your card will retain the unspent balance. Gift cards are not redeemable for cash and expire one year from the date issued.


Methods of Payment

For online orders, we accept American Express, Discover, MasterCard, Visa.
For in-store pickup orders, we accept Cash, Personal Check (with a valid ID), Gifts Cards, Visa, Mastercard, Discover, American Express, DukeCard, Interdepartmental Request (IRI).
Copyright © 2017 Duke University Stores